We have some difficult news to share. Unfortunately, one of our...
Trezor@Trezor
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Aug 13, 2026
~1 min read
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We have some difficult news to share. Unfortunately, one of our shipping providers has experienced a data breach that exposed sensitive order data. This affects new customers in the US, UK, Sweden, Colombia, Brazil, Italy, and Portugal who received an order within the 90 days prior to August 8th, 2026.
The data exposed:
- Full names
- Shipping addresses
- Phone numbers
- Email addresses
The incident affects 11,742 customers with full exposure (name, email, phone number, shipping address) and 1,947 customers with partial exposure (name, city, email). The breach is limited due to Trezor’s strict 90-day data storage policy (we were also able to negotiate the same terms with fulfillment partners, who follow the same policy).
All affected customers have been contacted separately by email.
Our systems and devices remain secure, but affected customers could experience an increase in phishing attempts.
NEVER enter your wallet backup on a website or share it with anyone, and only check for updates on official Trezor channels.
We are deeply sorry to the community and those affected.
We are investigating this situation and will post updates on our blog:
trezor.io/blog/news/rece…
The data exposed:
- Full names
- Shipping addresses
- Phone numbers
- Email addresses
The incident affects 11,742 customers with full exposure (name, email, phone number, shipping address) and 1,947 customers with partial exposure (name, city, email). The breach is limited due to Trezor’s strict 90-day data storage policy (we were also able to negotiate the same terms with fulfillment partners, who follow the same policy).
All affected customers have been contacted separately by email.
Our systems and devices remain secure, but affected customers could experience an increase in phishing attempts.
NEVER enter your wallet backup on a website or share it with anyone, and only check for updates on official Trezor channels.
We are deeply sorry to the community and those affected.
We are investigating this situation and will post updates on our blog:
trezor.io/blog/news/rece…
2
We are currently working on an Anonymous Delivery option, which we aim to have ready by September for the EU and by the end of the year for the US.
This gives you a safer way to order hardware wallets without linking the purchase to your home address or real-world identity.
- Dedicated checkout
- Use a nickname or label ID
- Select an automated parcel locker for pickup
- Unbranded packaging with a generic sender label, while the carrier only uses email or SMS to send a pickup PIN
This project is a top priority at the moment.
This gives you a safer way to order hardware wallets without linking the purchase to your home address or real-world identity.
- Dedicated checkout
- Use a nickname or label ID
- Select an automated parcel locker for pickup
- Unbranded packaging with a generic sender label, while the carrier only uses email or SMS to send a pickup PIN
This project is a top priority at the moment.
