An employee just asked for a second monitor. Standard request....
Derek Devicemanager@IT_unhinged
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Apr 07, 2026
~1 min read
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An employee just asked for a second monitor.
Standard request.
Usually takes 3 clicks to approve.
But they submitted the ticket under Software Procurement instead of Hardware Request.
If I process it, my internal audit metric takes a hit for cross-category resolution.
So I rejected it and told them to submit it correctly.
They submitted it under Network Outage.
I rejected it again.
They emailed me directly, CCing their director, asking why I am blocking their productivity.
I replied all with a link to our KB article on How to Select the Correct Dropdown Menu.
The director replied to me privately to just give them the monitor.
I said I would, pending a properly categorized ticket.
Eventually, the ticket arrived in the right queue.
I approved it in four seconds.
Time to resolution: four seconds.
Process is a beautiful thing.
Standard request.
Usually takes 3 clicks to approve.
But they submitted the ticket under Software Procurement instead of Hardware Request.
If I process it, my internal audit metric takes a hit for cross-category resolution.
So I rejected it and told them to submit it correctly.
They submitted it under Network Outage.
I rejected it again.
They emailed me directly, CCing their director, asking why I am blocking their productivity.
I replied all with a link to our KB article on How to Select the Correct Dropdown Menu.
The director replied to me privately to just give them the monitor.
I said I would, pending a properly categorized ticket.
Eventually, the ticket arrived in the right queue.
I approved it in four seconds.
Time to resolution: four seconds.
Process is a beautiful thing.