Browser Extension Incident - Short Update (Dec 27) Sharing another...
Eowyn@EowynChen
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Dec 28, 2025
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Browser Extension Incident - Short Update (Dec 27)
Sharing another update on where we are with the Browser Extension incident handling.
1/ Our forensic investigation is ongoing. Google replied saying it has escalated our ticket - good news! We hope to receive the Chrome Store audit logs soon. Also devices from remote workers are en route to our security team for more detailed checks. This will take some shipping time despite being expedited.
Sharing another update on where we are with the Browser Extension incident handling.
1/ Our forensic investigation is ongoing. Google replied saying it has escalated our ticket - good news! We hope to receive the Chrome Store audit logs soon. Also devices from remote workers are en route to our security team for more detailed checks. This will take some shipping time despite being expedited.
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2/ Our Extension now prompts affected users—if compromised wallets are detected on the device - users are urged to migrate and abandon old wallets immediately to prevent further loss. So if you see the banner on Extension, please act immediately. If you don’t see the banner - great, you are fine and no action is required.
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3/ Our priority is making sure reimbursements go to the right people. Verifying ownership while filtering out scammers and hackers is complex, so processing requests are taking longer than the affected users expected. We’re improving our tools and processes, as well as developing new Extension features to improve accuracy. Launching soon.
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4/ We've received 2,630+ claims & reports for reimbursement — more than 10x our usual ticket volume. Losses in claims vary from $1.05 to $3.5M. Our Customer Support team is stretched a lot more than usual but they are responding to claims as quickly as possible. We are also in the process of sourcing more support capacity. Thanks for your patience.