An employee just asked for a second monitor.

Standard request.

Usually takes 3 clicks to approve.

But they submitted the ticket under Software Procurement instead of Hardware Request.

If I process it, my internal audit metric takes a hit for cross-category resolution.

So I rejected it and told them to submit it correctly.

They submitted it under Network Outage.

I rejected it again.

They emailed me directly, CCing their director, asking why I am blocking their productivity.

I replied all with a link to our KB article on How to Select the Correct Dropdown Menu.

The director replied to me privately to just give them the monitor.

I said I would, pending a properly categorized ticket.

Eventually, the ticket arrived in the right queue.

I approved it in four seconds.

Time to resolution: four seconds.

Process is a beautiful thing.